Shipping policy
SHIPPING POLICY — KELISYA
Last Updated: June 2026
Shipping Locations
We currently ship within the United States and to select international destinations. Shipping availability and rates are displayed at checkout.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). During high-demand periods such as promotions or new product launches, processing may take up to an additional 48 hours.
Orders are processed and shipped Monday through Saturday, excluding public holidays.
Once your order has been processed and handed to our shipping partner, you will receive a confirmation email. In some cases, tracking information may be sent in a separate follow-up email depending on the carrier.
Estimated Delivery Time
Estimated delivery times after shipment:
| Region | Estimated Delivery |
|---|---|
| United States | 4–10 business days |
| Alaska, Hawaii, US Territories | 10–20 business days |
| International | 7–12 business days |
These are estimates and may vary due to carrier capacity, weather conditions, customs processing, or other factors beyond our control.
Exceptional Delays
In rare cases — such as carrier disruptions, logistical issues with fulfillment partners, or periods of unusually high shipping volume — delivery may take up to 15–30 business days.
By placing an order with Kelisya, you acknowledge that supply chain and logistics factors may occasionally cause delays beyond the estimated delivery window, and that such delays do not constitute grounds for a chargeback or dispute.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase. Shipping fees are non-refundable.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
Please note:
- Tracking updates may take 24–48 hours to appear after shipment
- Some carriers update tracking in batches, which can cause temporary gaps between scans
- If you have not received tracking information within 3 business days of your order confirmation, please contact us at info@kelisya.com
You can also check your order status at any time through our tracking page using your order number and email address.
Correct Shipping Address
Please ensure your shipping address is complete and accurate at checkout.
If you notice an error after placing your order, contact us immediately at info@kelisya.com. We will do our best to update the address before shipment, but changes cannot be guaranteed once the order has entered processing.
Kelisya is not responsible for orders delayed, lost, returned, or undeliverable due to incorrect or incomplete addresses provided by the customer. If a package is returned to our warehouse due to an address error, we may:
- Re-ship the order once received (customer may be responsible for additional shipping costs)
- Issue a refund minus the original shipping fees
Order Changes & Cancellations
You may cancel or modify your order within 12 hours of placing it by contacting us at info@kelisya.com.
After 12 hours, orders may already be in processing or dispatched to our shipping partner and cannot be cancelled or modified. In this case, you must wait to receive the delivery and follow our Return & Refund Policy.
Delivery & Safe Drop-Off
Most packages are delivered to your mailbox or front door. If the carrier considers the delivery location unsafe, the package may be:
- Left at a nearby pickup point or carrier facility
- Rescheduled for a second delivery attempt
We recommend providing a secure delivery address where someone is available to receive the package.
Customs, Taxes & Duties
For orders shipped within the contiguous United States, no customs fees apply.
For shipments to Alaska, Hawaii, US Territories, or international destinations:
- Your order may be subject to local taxes, customs duties, or import fees
- These charges are determined by local authorities and are not included in the product price or shipping cost
- The customer is responsible for all applicable import duties and taxes
- Kelisya has no control over these charges and cannot predict their amount
We recommend contacting your local customs office for more information before placing an order.
Lost or Damaged Packages
Damaged Package: If your item arrives damaged, please contact us at info@kelisya.com within 7 days of delivery with:
- Your order number
- Clear photos of the damage (product and packaging)
- A brief description of the issue
We will resolve the issue promptly with a replacement or refund at no cost to you.
Tracking Shows "Delivered" But Not Received: If the tracking status shows "Delivered" but you have not received your package:
- Check around your property, with neighbors, and at any secondary entrances
- Check with your building's front desk or mail room if applicable
- Wait 3 business days, as carriers sometimes mark packages as delivered prematurely
If the package is still missing after 3 business days, contact us at info@kelisya.com. We will open an investigation with the shipping carrier and work toward a resolution.
No Tracking Movement: If your tracking has shown no movement for 10 or more business days, contact us and our team will investigate with the carrier.
Shipping Liability
Once an order has been shipped and handed to the carrier, Kelisya is not responsible for delays, loss, or damage caused by:
- The shipping carrier
- Weather events or natural disasters
- Customs inspections or holds
- Incorrect addresses provided by the customer
- Force majeure events
We will, however, work with you and the carrier to resolve any issues as quickly as possible.
Returns
For information on returns and refunds, please see our [Return & Refund Policy].
Contact Us
For all shipping-related questions:
📧 info@kelisya.com
Response time: within 24–48 hours on business days.